How to Improve Sales with Employee Monitoring App


Employee monitoring is among the prime concerns for the entrepreneurs across the world owing to its correlation with workforce productivity, sales and business profitability. Be it a small or large scale business, the monitoring of sales staff, marketing staff and customer services is the crucial requirement for getting skyrocket sales. There are numerous employee monitoring tools that help to keep a check on unproductive staff to increase their productivity and output. You can monitor your sales and service workforce; track their locations; measure their productivity and eliminate unnecessary and unproductive processes. Read on to know the ways sales employee monitoring app helps keeping tabs on workforce productivity and improving sales.

GPS Location Tracking
The mobile workforce tracking software lets you find out the exact current location of your salesperson as well as the earlier locations. It lets you find out which places a salesperson has visited and whether these visits were official or private. Also, you can measure the total kilometers traveled and make accurate payments knowing the vehicle use and distance covered. This is useful when your worker is using the company-owned vehicle and you compensate him for kilometers traveled.

Geo-Fencing
The monitoring solution lets you create virtual boundaries around your sales team. You can mark multiple locations to be alarmed on the entrance and exit of your worker from the marked locations. You can know when your worker reached to the client location; when he left and how much time he spent there. It restricts sales personnel from misusing the company vehicle and killing their working hours wandering hither and thither.

Monitor Surroundings
A few top-notch sale employee monitoring solutions allow employers to monitor surroundings of their mobile workforce. Installing the monitoring app on the mobile phone devices of your sales worker lets you see and listen to the surrounding scenes and sounds. You can send a command to your worker’s phone to capture surrounding images, record videos and surrounding sounds to identify the whereabouts of your traveling staff, record their activities and listen to their conversations. This helps you monitor your traveling sales/marketing team in the similar way you monitor your workers inside the workstation.

Call Recording
The call recording feature of the employee surveillance software lets you spy on the phone calls received and made by your customer service department. You can get each inbound and outbound call automatically recorded to keep a check on the worker and customer conversation. You can check whether or not your customer care team is serving the clients well and giving satisfactory and appropriate information to potential customers regarding the product or service. It also ensures that workers do not use the company-owned device for personal purposes and put an extra burden on the company finance.    

Social Media Monitoring
Many large-scale business organizations have shifted their customer services to social networking platforms. The customers visit the social media page of the company to get information and get their queries answered. The digital monitoring software helps employers monitor their customer service’s performance tracking the business and personal social media accounts operated on the company-owned devices. The remote monitoring of business social media accounts helps to ensure that the customer support team is performing well and resolving the customer issues on time. The monitoring of personal social media accounts of workers helps employers keep a check on social media posts of their workers so they do not disclose sensitive or inappropriate company information on the internet, badmouth the company and discourage customers and co-workers. All this allows employers to keep tabs on the mobile phone and computer use of sales and service workforce and prevent them from misconduct.

Track Emails and Messages
You can read each incoming and outgoing email, text messages, voice messages and multimedia message on devices used by your sales/service team. You can see when an email or message was sent/received and who sent/received that email or message. It helps ensure your workers respond to customers’ messages and emails on time and in an appropriate manner. 

The Bottom Line
The sale employee monitoring software lets the entrepreneurs keep tabs on sales workforce to restrict them from unproductive activities and making them focused on generating sales and serving customers well.  

Author Bio:
Angela is serving as senior editor and analyst at TheOneSpy Android monitoring app. She has tremendous expertise in kids monitoring, employee monitoring, business management, and business security. The series of published articles on global forums are the testimonies that she is expressive and can naturally convince readers through her creative works. Follow her on twitter @LatestTechBlog



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